Conversational AI is the term used to describe a variety of technologies, including chatbots and virtual assistants. These are devices which users can communicate with. The conversational AI chatbot is basically an agent in virtual reality that can interpret intentions and respond in the same way a human would - only more quickly, with greater accuracy and with a less cost per interaction. What is Conversational Artificial Intelligence? Conversational Artificial Intelligence (AI) is a revolutionary technology that can be used to improve customer service by which combines Natural Language Processing with machine learning -to process, understand and respond to customer queries in a natural and natural way. Conversational AI agents will be able to handle 20% of all customer service calls by 2022. These technologies make use of large amounts of data, machine learning and natural language processing to provide the same kind of conversational experience as humans. This is technology that understands text and speech the same way that humans do. In case where you have an interest breaking news on conversational ai, click over here. With the help of Natural Language Processing, the AI is able to recognize the context behind words in a sentence and respond much more effectively. This means that the AI can alter the conversation based on variables such as the person's relationship history, sentiment, and context - just like a human. Conversational AI is very beneficial in the field of customer support. These virtual agents are able to interpret desires and respond in the exact way as a human. However, they can do faster, with greater accuracy and with a lower price per interaction. In 2025, 30% of the largest companies will have selected a single conversational platform both for customer service as well as to enhance employee efficiency. How does Conversational AI work? Conversational AI employs Natural Language Processing to understand user utterance - either through a chat application or a voice channel. In order to ensure that Conversational AI behaves in any situation that involves customers organizations will need to model business processes when setting up conversational AI chatbot. It is crucial to create a model of the entire process using Conversational AI tools. What is Natural Language Processing? Natural Language Processing aims to build machines that are able to comprehend text and voice data, and then respond using spoken or written words in a manner similar to humans. This means that it can comb through a customer's user utterance to find the meaningful words and phrases it can use to reply. What exactly is Machine Learning? IBM describes Machine Learning as "a subset of Artificial Intelligence, made up of a collection of algorithms, features, and data sets that continuously improve themselves with experience. The AI platform machine improves in its ability to recognize patterns and make predictions when input is increased.